Shipping policy

Shipment and Delivery Time

Distribution of ordered goods is always carried out in the most appropriate way for each individual delivery. The transport cost is included in all prices, and no other costs are added after this unless otherwise agreed. Estimated delivery time is 4-5 weeks after confirmed order.

Transport Risk

We bear the transport risk, i.e., the risk that the goods are damaged or lost during transport from our warehouse to you.

Damage upon Delivery

Steelior.com or the current distributor inspects each shipment before it is sent to you. Should the item be damaged upon arrival, contrary to expectations, we undertake to rectify the error free of charge. If your delivery is damaged during transport, you need to make a complaint to the carrier who managed the delivery, as soon as possible, within a reasonable time. A note about visible damage should be made immediately upon receipt of the goods and noted in the transport document or other document. The note must be verified by the driver or issuer. Damage includes both visible and hidden damages, which means you need to unpack (remove the product from its packaging) and inspect the goods carefully. Remember to keep all packaging (the product's packaging) in case of transport damage. This is so that the carrier can inspect the goods including packaging. Steelior is also responsible for errors that occurred before transport.